Kullanım Koşulları

Article.1 Introduction and Acceptance of the Agreement

The following provisions govern how all services provided by innclude Ticket Distribution and Information Technologies Inc. (“innclude”) are to be used. These services include, without limitation, the innclude.com website, mobile applications, official social-media accounts, notification systems, and other digital channels (collectively, the “Services”).

innclude is a digital platform designed to help you discover city events, create your own, and socialize with your community. This Agreement clearly defines the rights, responsibilities, and safety principles applicable both to you and to all other users of the platform.

If any of the terms below are not acceptable to you, or if you do not wish to be bound by them, you may close your account and discontinue use of the Services. However, by continuing to access or use any part of the Services — including via our mobile app, website, or third-party integrations — you acknowledge and agree to be bound by this Agreement.

From time to time, innclude may amend these Terms as required by service improvements or legal obligations. Any changes will be published promptly on our website and mobile application, and you will be informed through the contact information you have provided to us (such as e-mail or SMS).

Your continued use of the Services after such amendments enter into force shall constitute your acceptance of the revised Terms.

This Agreement forms an integral whole together with the Community Guidelines, Privacy Policy / KVKK Disclosure, Cookie Policy, and, where applicable, the Distance Sales Terms.
These accompanying documents explain how your personal data are processed and define acceptable standards of conduct within the platform. All of them are easily accessible through our mobile application or website.

Article.2 Parties and Communication

This User Agreement (“Agreement”) is concluded between innclude Ticket Distribution and Information Technologies Inc. (“innclude”), acting as the service provider, and the individual user (“User”) who registers on the innclude platform and uses the Services for personal and non-commercial purposes.

innclude operates, manages, and maintains the website, mobile applications, and all other digital channels through which its Services are provided, ensuring that user experience remains secure, uninterrupted, and compliant with applicable legislation.

By accepting this Agreement and beginning to use the Services, the User acknowledges and agrees to be bound by all of its terms and conditions as of the date of first use.

Official contact details of innclude:
Company Name: innclude Bilet Dağıtım ve Bilişim Teknolojileri A.Ş.
Mersis No: 0478121800000001
Address: Fenerbahçe Mah., İğrip Sok. No: 13/1, 34726 Kadıköy – Istanbul, Türkiye
E-mail: [email protected]
Data Controller: innclude Bilet Dağıtım ve Bilişim Teknolojileri A.Ş.

innclude may contact the User via the above channels for purposes such as maintaining the Services, providing updates, fulfilling legal obligations, or communicating matters related to this Agreement, in accordance with applicable laws.

Likewise, the User may reach innclude directly regarding any inquiries or requests related to the Services or this Agreement by sending an e-mail to [email protected].

innclude reserves the right, in accordance with the laws of the Republic of Turkey, to transfer its Services to another legal entity or continue its operations through its affiliates or subsidiaries. In such an event, Users will be duly notified, and any User who does not wish to continue may close their account and terminate this Agreement without penalty.

Article.3 innclude User System

innclude is a digital platform that allows users to discover events in their city, create their own, and socialize with their community.
All registration, access, and usage processes are governed by specific rules to ensure user security and the smooth operation of the Services.

User registration on innclude is available only through the mobile application. During registration, the User is asked to provide only a mobile phone number, and verification is completed via SMS authentication (OTP).
Each User is automatically assigned a unique innclude ID, which serves purely as a technical identifier. This ID is not visible to the User, cannot be transferred, and may not be used for any commercial purpose.

Upon completing registration, each User obtains a public profile visible to all other innclude users. The User acknowledges that all information shared in their profile belongs to them and accepts full responsibility for keeping this information accurate, current, and truthful.
All usernames within innclude are unique and cannot be used by more than one person. Users may update their profile information at any time while their account remains active.

Once the application is in use, the User may create private or public events involving contacts stored in their mobile address book.
Users who do not grant contact access can still use the platform; however, they will not be able to view friends, create contact-based events, or participate in such events.

innclude does not share users’ phone numbers with any third parties. However, innclude cannot be held responsible for any personal disputes or damages that may arise between Users who can mutually view each other via contact synchronization.
A phone number is considered personal data, and innclude uses it solely for authentication and service delivery purposes.

innclude bears no liability for any personal communications, exchanges, or conflicts that may occur between Users who gain access to private events created by others.

innclude may inform its Users about events, campaigns, brand collaborations, and new services available in their city.
Such notifications may be delivered through in-app notifications, SMS, e-mail, or other communication channels shared by the User with innclude.
By completing registration, the User is deemed to have consented to receive these communications. The User may change notification preferences or opt out at any time via Profile Settings > Notification Preferences.

When an event is created, certain details such as the event’s address, location, date, or similar information may be shared to enable service delivery.
Such sharing is strictly limited to other Users participating in the event, potential brand sponsors, or business partners who hold verified organizer accounts.
innclude cannot be held responsible for any disputes or damages that may arise between Users, brands, or organizers following such information sharing.

innclude may generate demographic reports or statistical insights based on anonymized data, without disclosing any personal user information.
These analyses may be used internally or shared with third parties for service improvement or analytical purposes, provided that they do not violate user privacy.
All such activities are fully compliant with the innclude Privacy Policy and the KVKK (Turkish Personal Data Protection Law) and do not constitute any form of personal data breach.

To enhance the user experience, ensure secure operations, and keep Users informed about their activities, innclude may send notifications in two distinct categories:

Mandatory Service Notifications:
These include transactional or technical messages required for service delivery, such as ticket confirmations, event approvals, payment details, QR codes, security alerts, or account updates.
As these notifications are essential to the performance of the service, they are sent without the need for additional consent.
Informational and Marketing Communications:
With the User’s explicit consent obtained during registration via the mobile app, innclude may send event recommendations, special campaigns, promotions, newsletters, or similar updates tailored to the User’s interests.
The User may withdraw this consent at any time via the Notification Preferences menu in their profile or through the unsubscribe link included in each message.

Article.4 Account Eligibility

To create an account and use the Services on innclude, you must be at least 18 years of age.
By completing the registration process, you represent and warrant that you are 18 years old or older.

If it is later determined that this declaration is untrue, innclude reserves the right to suspend or terminate your account and restrict your access to the Services without prior notice.

The User acknowledges that their personal account is exclusively for their own use and agrees not to transfer, lease, lend, or use it for any commercial or third-party purpose.
It is strictly prohibited to create an account on behalf of another person or to reopen a previously closed account using a different phone number.

The User is solely responsible for the accuracy of the information displayed in their profile, as well as for all content shared and interactions made through their account.

In cases where the User acts contrary to the Terms of Use, the Community Guidelines, or any other policies determined by innclude, the User’s account may be temporarily suspended or permanently terminated.

The User hereby acknowledges and agrees in advance that they cannot claim any rights, refunds, or compensation resulting from the suspension or termination of their account.

Article.5 Service Modifications and Implementation

innclude may regularly implement updates and improvements on the platform to continuously enhance the user experience, strengthen system security, and improve overall service quality.

Within this scope, innclude may introduce new features or temporarily or permanently deactivate certain functionalities that are no longer used or have become technically obsolete.
Such changes may be made without prior notice, provided that they do not materially affect users’ fundamental rights or core Services.

However, in cases involving the termination of the entire service, changes to the scope of paid features, temporary suspension of access, or the emergence of security risks, all Users will be notified in advance of the effective date.

innclude shall not be held liable for any direct or indirect damages that may result from temporary access interruptions, technical malfunctions, or failures of third-party service providers during maintenance or development processes.
This includes, but is not limited to, incidents caused by force majeure, energy or communication outages, infrastructure or server failures, natural disasters, regulatory actions, or other circumstances beyond innclude’s reasonable control.

innclude protects user data and content through reasonable administrative and technical security measures.
However, in the event of system failures, connection issues, or user-related errors resulting in data loss, Users acknowledge and agree that they are solely responsible for backing up and preserving their own content.

All such updates and modifications are intended to ensure that the Services remain secure, up-to-date, and sustainable.
While working to improve the platform continuously, innclude strives to keep Users informed and to minimize any potential disruptions.

Article.6 User Responsibilities

The User agrees to use all Services provided through the innclude mobile application and website solely for personal purposes and in full compliance with this Agreement, the Community Guidelines, and the Privacy Policy.
The User is solely responsible for all actions performed through their account — including events created, visuals, texts, locations, descriptions, comments, and any other content shared on the platform.
The User acknowledges that all content, designs, software, trademarks, logos, symbols, texts, and visuals available on the innclude platform are the intellectual property of innclude Ticket Distribution and Information Technologies Inc.
These materials may not be reproduced, copied, distributed, altered, sold, or used for any commercial purpose without prior written consent from innclude.
The name “innclude,” its logo, or any part of its visual identity may not be used in event visuals, posters, media publications, or any printed or digital materials without innclude’s written approval.
The User may not make or imply any statement suggesting that innclude endorses, approves, or is affiliated with them unless explicitly authorized.
The User shall not use their account or the platform for illegal, misleading, inappropriate, or unethical purposes or in violation of the Community Guidelines.
To protect system integrity and user safety, innclude reserves the right to technically monitor, log, and intervene in all user activities when deemed necessary.
A personal account may not be used for commercial activity.
Users who wish to act on behalf of a brand, venue, agency, or public institution must create a Business Account and accept the applicable Business Agreement and Distance Sales Agreement.
innclude does not guarantee the accuracy of information, visuals, descriptions, addresses, locations, or guest lists included in user-generated content and cannot be held responsible for any damages arising from inaccurate or misleading information.
The User undertakes to preserve the technical integrity of the platform.
Any attempt to interfere with the system using bots, scripts, indexing tools, proxies, or other methods; modify the interface; access the database; develop third-party applications; or conduct cyberattacks is strictly prohibited.
In such cases, innclude reserves the right to immediately terminate the account and pursue legal action.
The User may not sell tickets through their personal account but may include links to legitimate third-party ticket sales in event descriptions.
innclude may send QR codes to users for event entry control purposes.
The User agrees not to copy, sell, transfer, or misuse any QR code or ticket assigned to them.
Any misuse will result in permanent account termination and denial of entry to the event.
innclude acts solely as an intermediary platform in ticket sales.
Responsibility for the occurrence, postponement, cancellation, content, or quality of events rests entirely with the event organizer.
innclude cannot be held liable for any damages resulting from the actions or omissions of organizers or third parties.
All users, whether registered or not, who purchase tickets via the innclude website or mobile application are subject to this Agreement.
The User is responsible for the accuracy of their name, surname, e-mail, and phone number submitted during purchase.
Tickets purchased through innclude are personal and non-transferable.
Tickets or QR codes may not be sold, transferred, or shared with third parties. Such actions will render the ticket invalid, and no refund rights shall apply.
innclude may, through its Business Account services, send SMS or e-mail notifications and QR codes to invitees on behalf of organizers.
The content and accuracy of such messages are the responsibility of the respective organizer.
Individuals who receive such messages without prior consent may report the issue to [email protected].
The User acknowledges that certain app or website features may require access to their contacts, location, or photo library, and that granting such permissions is entirely voluntary.
Refusing these permissions may limit access to some features but does not affect general platform use.
The User understands that their registered phone number is linked to their account identity.
If the number changes, the User must use the “Change Phone Number” feature within the application or website.
innclude cannot be held responsible for data loss resulting from a number change.
If content created by the User violates the Community Guidelines, Privacy Policy, or this Agreement, such content may be edited, suspended, or permanently removed by innclude moderators.
Users encountering inappropriate content are obligated to report it through the “Report” feature.
innclude may, with the User’s consent, request access to the user’s contacts, location, photo albums, or similar information solely to ensure service functionality.
These permissions are granted voluntarily and may be revoked at any time.
The User agrees not to record, share, or misuse other users’ content, comments, or private communications within events they organize or attend.
Such actions constitute both a violation of this Agreement and a breach of personal data protection laws.
innclude may use user-generated content — excluding personal data — in its advertising, promotional, or marketing materials.
The User agrees that such content may be shared on innclude’s official social media accounts and promotional platforms.
The User waives any right to claim compensation from innclude in cases where their content is used or shared by third parties without authorization.
innclude is not responsible for the accuracy of addresses, locations, or other information displayed on the platform.
The User is solely responsible for any safety, physical harm, or similar risks encountered during event participation.
innclude accepts no liability for damages arising from other participants taking screenshots, recording, or sharing content from private events.
The User acknowledges that innclude may host 18+ events and that innclude bears no responsibility if such content is viewed incorrectly or without authorization.
The User may not make any claims regarding popularity scores, ranking systems, or similar algorithmic evaluations displayed within the platform.

Article.7 innclude's Obligations

innclude continuously improves its Services to provide users with a safe, seamless, and innovative experience.
In doing so, innclude may temporarily or permanently suspend, update, restructure, or introduce paid features to all or parts of the platform.
Users will be informed of such changes whenever reasonably possible; however, innclude cannot be held liable for any indirect losses that may arise from service suspension, modification, or discontinuation.
If innclude detects any extraordinary circumstance affecting user security or financial transactions, it reserves the right to temporarily suspend or disable online payment systems.
These actions are taken solely to protect the system and users, and innclude bears no liability for interruptions or losses that may occur during these precautionary processes.
innclude may temporarily or permanently suspend or close accounts engaged in spam, advertising abuse, fraud, misuse, or activities that endanger system security.
If a User’s actions violate this Agreement, the Community Guidelines, or applicable laws, innclude may terminate all access — including Premium Membership — without refund or compensation.
innclude reserves the right to modify, hide, edit, add, restrict visibility, or completely remove any content, events, or visuals on the platform at any time, without prior notice.
These actions are performed to preserve platform integrity and user safety.
innclude exercises the highest degree of care in ensuring technical security, data privacy, and user experience.
However, it cannot be held responsible for losses or interruptions caused by technical malfunctions, third-party service failures, force majeure events, or internet infrastructure issues beyond its reasonable control.
innclude reserves the right to periodically back up or delete data on its systems when necessary, without any liability for data loss that may result from such operations.
innclude retains ownership and all intellectual property rights to any information, designs, software, visuals, documents, or graphic materials it develops or lawfully acquires.
Unauthorized use, reproduction, or distribution of these materials is strictly prohibited, and innclude reserves the right to pursue all legal remedies in case of infringement.
innclude’s QR Code technology is a unique system created specifically for each event, designed to refresh periodically for security.
If innclude determines that a QR Code has been misused or accessed without authorization, it reserves the right to suspend, restrict, or permanently terminate the related user’s access.
innclude may use public event visuals, promotional videos, or content — excluding any personal data — as advertising or promotional material in digital media, outdoor spaces, or social platforms.
By using the Services, the User grants prior consent for the use of such public event materials for promotional purposes.
innclude does not use private (hidden or invitation-only) events for promotional or advertising purposes.
Access to such events is strictly limited to the inviting users and their guests.
However, pursuant to applicable national laws, innclude may disclose relevant user or event information only to competent authorities upon an official judicial or law enforcement request.
innclude is not liable for any damages arising from event content, location, date changes, or errors caused by organizers.
The organizer or business account holder is solely responsible for the accuracy of the information they provide.
innclude is not responsible for the content, accuracy, or security of links, e-mails, or third-party ticketing sites shared by business accounts.
Users are responsible for performing their own security checks before accessing such links.
Within its Services, innclude may display advertisements or promotions belonging to its affiliates or business partners.
The content and accuracy of such advertisements remain the responsibility of the respective advertisers.
If the Services are misused or if illegal activities occur, innclude may report the matter to judicial or law enforcement authorities under the applicable laws of the relevant country.
innclude may submit evidence to such authorities and reserves the right to seek damages through legal means for any harm suffered.
innclude commits to continuously improving its Services, maintaining system integrity, protecting user privacy, and upholding community standards.
While doing so, innclude exercises due care to safeguard user data and enhance platform experience, but makes no warranty regarding uninterrupted operation, error-free performance, or fitness for a particular purpose.

Article.8 Payment Terms

innclude may offer certain features and privileges to its users on a paid basis under the Premium Membership program.
Premium Membership can be obtained through in-app purchases, payments made via the website, or via future digital payment solutions such as the innclude Wallet and other similar systems.

Payments are processed depending on the platform used — by credit/debit card, mobile payment, Google Play, App Store, or via innclude’s authorized payment service providers.
Once you confirm a purchase, your Premium features are activated immediately, and the related service is considered fully performed at the time of confirmation.

Premium Membership remains valid for the duration of the subscription period.
If auto-renewal is enabled, the subscription will renew automatically at the end of the term under the same conditions, and the corresponding fee will be charged to your registered payment method.
You may disable auto-renewal at any time in your Google Play or App Store account settings.

If you cancel your subscription before the end of its active term, your Premium privileges will remain valid until the subscription expires; however, no refunds will be issued for the remaining period.
Rights and benefits obtained through Premium Membership cannot be transferred, sold, or shared with third parties.

innclude reserves the right to update its pricing, campaigns, and membership models for in-app purchases and Premium Services over time.
Any such changes will be announced in advance and will apply prospectively — existing subscriptions will not be affected retroactively.

Paid services belonging to Business Accounts (including but not limited to advertising, SMS, ticketing, bulk invitations, wallet transactions, etc.) are processed independently from Premium Membership, through innclude Business systems and secured by 3D Secure infrastructure.
These payments are governed by the terms outlined in the Business Agreement.

innclude may cooperate with reliable third-party payment providers for the processing of payments.
innclude is not responsible for delays, interruptions, or technical issues caused by such third-party systems or service disruptions beyond its control.

By completing a payment transaction, the User acknowledges and accepts:

The applicable terms and conditions of the relevant platform (Google Play, App Store, website, etc.), and
The specific terms governing innclude’s Premium Services.

Refund or withdrawal requests are subject to the refund policies of the respective third-party platforms (Google Play or App Store) and must be initiated through those platforms.
For payments made directly through the innclude website, the right of withdrawal does not apply, as the digital service is performed instantly upon user confirmation.
However, refund requests arising from technical errors (such as double billing or incomplete activation) may be submitted via [email protected] and will be reviewed individually.

innclude implements all necessary technical and administrative measures to ensure the security of user data during payment processes.
Nevertheless, in cases of delays, cancellations, or duplicate charges resulting from payment system errors or user-related issues, liability rests with the respective payment service provider.

For all transactions carried out under this Article, innclude complies with applicable tax laws.
All payment documents and invoices are issued electronically and delivered to the User accordingly.

Article.9 Invoicing, Taxation, and Refund Conditions

For payments made by Users for ticket purchases, Premium Membership, or other paid services, innclude issues invoices only for its own service fee.
The invoice for the event ticket price itself is the sole responsibility of the event organizer and/or the verified business account holder.
The User is responsible for requesting an event-related invoice directly from the relevant organizer.

Invoices issued by innclude cover only the service fee (such as processing, SMS, communication, security, or system-related services) and are delivered to the User electronically (as e-invoice or e-archive) via e-mail following the completion of payment.
The User is solely responsible for the accuracy of the billing information they provide.

Each ticket transaction consists of two components:

Event Price – The amount belonging to the organizer. innclude acts solely as an intermediary in its collection.
Service Fee – The fee charged by innclude in return for providing its digital infrastructure, transaction processing, security, and communication services.

innclude functions exclusively as a technical service provider and payment intermediary in the ticket sales process.
Accordingly, in cases where an event is canceled, postponed, altered, or fails to take place due to organizer-related reasons, the refund obligation lies solely with the organizer.
Users must submit such refund requests directly to the individual or organization that organized the event.

innclude will evaluate refund requests only in the following exceptional circumstances:

If the payment has been charged multiple times due to a system or technical error, or
If the User completed payment, but the service could not be technically delivered.

In such cases, the User must submit a written refund request to [email protected].
Following technical verification, innclude will process the refund within 10 (ten) business days.
innclude is not responsible for delays arising from organizer or third-party systems.

All refund transactions are carried out through the original payment channel (e.g., bank, credit card, App Store, Google Play, or other licensed payment institution).
innclude does not issue direct cash refunds to user or alternative accounts.

By completing a payment, the User acknowledges that the purchased service is instantly delivered in digital form and therefore, under the Turkish Regulation on Consumer Right of Withdrawal, the right of withdrawal does not apply.
However, refunds may be processed exceptionally in the event of technical errors or system malfunctions as described above.

innclude fully complies with Turkish tax legislation in all invoicing procedures.
All service fees are displayed inclusive of VAT.
In cases where an invoice cannot be automatically issued, the User may request an electronic copy by contacting [email protected].

Article.10 Third-Party Services

innclude may provide certain parts of its Services through reliable third-party service providers, business partners, or technology infrastructure companies.
These may include payment systems, SMS and e-mail delivery services, advertising platforms, social-media tools, cloud hosting, analytics, and performance or statistical providers.

innclude exercises the highest level of care in selecting and supervising such third-party partners; however, it cannot be held liable for any direct or indirect damages resulting from technical failures, service interruptions, or content originating from these external providers.

When interacting with such third-party services, the User acknowledges that they are subject to the terms of use and privacy policies of the respective provider.

Through its website, mobile application, or notifications, innclude may display or provide access to third-party links, campaigns, promotions, or advertisements.
These links are offered solely for convenience and informational purposes.
innclude makes no representations or warranties regarding the accuracy, validity, legality, or security of the linked content, and accessing such links is entirely at the User’s own risk.

To improve system infrastructure and optimize performance during campaigns or event operations, innclude may share limited, anonymized, and non-identifiable statistical data with third-party service providers.
All such data processing is carried out in full compliance with the Turkish Personal Data Protection Law (KVKK) and the EU General Data Protection Regulation (GDPR).

innclude does not share, sell, or rent any personal data to third parties for commercial purposes without the explicit consent of the User.

innclude is not responsible for any actions, contractual breaches, or failures of third-party providers to meet their legal obligations.
Any disputes arising from the use of such services shall be resolved directly between the User and the relevant third party.

innclude reserves the right to replace, discontinue, or modify any third-party service integration at its sole discretion, in order to maintain service continuity or adopt better alternatives.
Such changes may be implemented without prior notice, provided that they do not materially affect the core functionality of the Services.

Article.11 Right of Withdrawal, Cancellation, Refund, and Limitation of Liability

innclude performs all transactions instantly in digital form to ensure that Users receive fast, secure, and uninterrupted services.
Therefore, purchases such as ticket sales, Premium Membership, in-app purchases, or other digital services are deemed fully performed upon user confirmation.
By confirming a transaction, the User explicitly accepts that the service will be rendered immediately and acknowledges that, under the Turkish Regulation on the Right of Withdrawal of Consumers, they waive the right of withdrawal.

In cases of event cancellation, postponement, venue change, or schedule modification, all refund, replacement, or compensation processes are the sole responsibility of the event organizer or the verified business account.
innclude acts only as an intermediary platform and assumes no direct, indirect, or punitive liability for any changes, cancellations, or postponements initiated by the organizer.
innclude bears no legal, financial, or criminal responsibility in such circumstances.

Refund and compensation requests must be made directly to the organizer.
innclude’s refund obligations are strictly limited to its own service fees, and only apply in the following cases:

A duplicate charge resulting from a system or technical error, or
A completed payment where the service could not be technically delivered.

In such cases, the User must contact [email protected], and innclude will review and finalize the refund within ten (10) business days.
All refunds are processed via the original payment channel (e.g., bank, credit card, App Store, Google Play, or licensed payment institution).
innclude does not provide cash refunds or payments through alternative methods.

Even if Premium Membership or subscription-based services are canceled, the user retains access for the remainder of the active term; no refund is issued for the remaining period.
Automatic renewals can be disabled through the App Store or Google Play settings.
For payments made through these platforms, their respective refund policies shall apply.

innclude exercises the highest diligence to ensure continuity and security of its services; however, it cannot be held liable for loss of income, data, reputation, or opportunity arising from technical failures, software errors, maintenance operations, network interruptions, third-party service failures, or force majeure events.

innclude shall not be liable for data loss, delays, access issues, or financial damages resulting from technical malfunctions, infrastructure problems, force majeure, third-party service errors, or internet connectivity issues.
While innclude takes all reasonable measures to ensure service reliability, the User acknowledges that the company has no absolute control over internet infrastructure or external service providers.

The User is solely responsible for any personal, physical, or financial damages that may occur during events they organize or attend through innclude.
innclude does not assume responsibility for venue conditions, participant safety, event quality, or any risks arising from event content.

innclude is not a party to any dispute arising from incorrect information, misleading event details, fake identities, or false statements provided by users or organizers.
In such cases, all claims must be directed to the relevant individual or organization.

Under no circumstances shall innclude be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to data loss, revenue loss, reputational harm, or unmet personal expectations.
By using the platform, the User explicitly agrees to this limitation of liability.

Article.12 Personal Data

innclude is fully committed to ensuring the highest level of security for the personal data of its users.

By accepting the Terms of Use, Privacy Policy, and Cookie Policy, the User is deemed to have explicitly consented to the processing of their personal data within the scope of these agreements.

During registration or while using the Services, the User may provide innclude with personal data such as name, surname, phone number, e-mail address, location, contact list, and device information.
The User expressly consents to the processing of such data for purposes including service delivery, security, technical support, communication, identity verification, and user experience improvement.

innclude may share personal data only to the extent necessary for the fulfillment of its Services — with business partners, subcontractors, or third-party service providers (such as payment processors, SMS/email gateways, or analytics providers).
Such sharing is limited to essential data fields required for service execution; no personal data is sold or transferred for commercial marketing purposes without explicit user consent.

innclude may operate its systems through secure servers located inside or outside Turkey.
Accordingly, the transfer of personal data abroad is carried out in full compliance with Article 9 of the Turkish Personal Data Protection Law (KVKK) and the EU General Data Protection Regulation (GDPR), with the explicit consent of the User.
By using the Services, the User is deemed to have consented to such international data transfers.

innclude and its affiliates may process anonymized user data for system security, fraud prevention, marketing analytics, statistical reporting, and service improvement.
Anonymized data consists solely of non-identifiable information and is not considered personal data.

The User is responsible for the accuracy and completeness of the information provided. innclude shall not be held liable for any damages arising from false, incomplete, or misleading information.

In accordance with Article 11 of the KVKK, the User has the following rights by applying to innclude:

To learn whether their personal data has been processed,
To request information if it has been processed,
To learn the purpose of processing and whether it is used in accordance with that purpose,
To know the third parties to whom data has been transferred,
To request correction of incomplete or inaccurate data,
To request deletion or destruction of data under the applicable law,
To request that these operations be notified to third parties,
To object to results arising from automated data analysis,
To request compensation for damages in case of unlawful processing.

To exercise these rights, the User may submit a written request titled “Personal Data Request” to [email protected].
innclude will evaluate and respond to such requests within thirty (30) days.

innclude stores user data only for as long as required by law or for the purpose for which it was collected.
Once the retention period expires or the legal basis ceases to exist, the data is securely deleted or anonymized.

innclude implements technical, administrative, and physical security measures to protect user data.
However, it shall not be held liable for indirect damages arising from internet-related risks, force majeure events, or third-party breaches beyond its reasonable control.

innclude is not the data controller for personal data included in guest lists created by business or organizer accounts.
The responsibility for obtaining consent and managing such data rests solely with the inviting organization or business.
innclude acts solely as a data processor, limited to the technical transmission of this information (e.g., SMS, e-mail, QR code delivery) and related verification processes.

innclude bears no liability for any damages arising from the content of guest lists or the failure to obtain consent from invited individuals.

Article.13 Data Retention and Evidential Value

innclude stores all data associated with user accounts — including messages, comments, event history, payment and transaction records, system logs, and similar information — in compliance with the Privacy Policy and the Turkish Personal Data Protection Law (KVKK).

Such data is retained solely for the following purposes:

Performance of this User Agreement,
Continuity of Services,
Resolution of potential disputes,
Fulfillment of legal obligations.

innclude applies appropriate technical and administrative measures to ensure the confidentiality and integrity of user data.
Access to such data is restricted to authorized personnel and limited strictly to their duties; data is not shared with unauthorized third parties under any circumstances.

Pursuant to the laws of the Republic of Türkiye, innclude may disclose user data — only within the legal framework and to the extent necessary — to courts, prosecutors, the Information and Communication Technologies Authority (BTK), the Personal Data Protection Authority (KVKK), or other competent public authorities when officially requested.
Outside these cases, no personal information or contact details are shared with third parties without the explicit consent of the User.

When a User closes their account or ceases using the Services, innclude may retain relevant data for the duration prescribed by applicable legislation.
This retention period is determined so that the data may serve as evidence in potential disputes, audits, or legal obligations.
At the end of the retention period, all data is securely anonymized or destroyed.

Data recorded within innclude’s systems constitutes legally valid evidence in any dispute that may arise between the parties.
The User acknowledges that digital records within innclude’s infrastructure — including transaction logs, notification records, payment confirmations, and similar data — are considered official evidence and shall be deemed valid unless proven otherwise.

innclude stores user data in compliance with international security standards such as ISO/IEC 27001.
Nevertheless, innclude cannot be held liable for indirect damages resulting from force majeure, third-party breaches, cyberattacks, or issues related to internet infrastructure that are beyond its reasonable control.

Unless legally required to retain them, innclude anonymizes or securely deletes all data upon the expiration of the retention period.

During event entry verification, innclude shares only the QR code validation result (“valid/invalid”) with authorized parties.
Access to QR code verification data is strictly limited to authorized representatives of the relevant organizer or business account and remains valid only for the duration of the event.
innclude shall not be held liable for any misuse, unauthorized access, or disclosure of such information by third parties.

Article.14 Entry into Force

This User Agreement enters into force the moment the User accesses the innclude website, downloads the mobile application, creates an account, or uses any of the Services offered by innclude.

By accessing the platform or using the Services, the User is deemed to have read, understood, and accepted all provisions and conditions contained in this Agreement.

innclude reserves the right to amend or update this Agreement in accordance with applicable legislation, technological developments, or changes in its service structure.
All updates are published on innclude.com with a clearly stated version number and effective date, and/or communicated to Users through notifications within the mobile application.

By continuing to use the Services after the publication of such changes, the User is deemed to have accepted the updated terms and conditions.
If the User does not agree with the revised terms, they may terminate their account and cease using the Services.

innclude endeavors to notify Users of contractual updates in advance whenever possible; however, it reserves the right to implement urgent legal or technical amendments without prior notice when necessary.

This Agreement remains in effect for an indefinite duration between the parties.
If the User closes their account or if innclude terminates the Service, this Agreement becomes invalid only for that specific account, without affecting any outstanding rights or obligations that have already arisen.

Article.15 Termination

The User may terminate this Agreement unilaterally at any time by closing their account through the innclude mobile application or website.
Once the account is closed, the User’s right to access the platform and use the Services immediately ends; however, any obligations, payments, or liabilities accrued prior to the termination date shall remain in effect.

innclude reserves the right to suspend, restrict, or immediately terminate a user’s account in any of the following circumstances:

If the User violates any provisions of this Agreement, the Community Guidelines, or the Privacy Policy,
If the User engages in actions that threaten innclude’s infrastructure, brand reputation, or the safety of other users,
If the User provides false, incomplete, or misleading information,
If the User engages in or facilitates fraud, forgery, unauthorized access, or similar illegal activities,
If the User misuses or compromises innclude’s technical infrastructure or system security.

In the event of termination, Users who have purchased Premium Memberships, tickets, or other paid services may continue to use their acquired rights until the termination date; however, no refunds will be provided for any remaining time or service fees.

Following termination, innclude may permanently delete or anonymize the relevant account to ensure system security and protect user privacy.
Termination takes effect upon either the User’s explicit request or innclude’s formal notification, as applicable.

Users are responsible for backing up any data (such as tickets, attended events, past transactions, or invoice information) stored on their accounts before initiating termination.
innclude shall not be held liable for any data loss occurring after account deletion.

After termination, innclude may:

Retain user data for the period required by applicable law,
Share such data with judicial or administrative authorities when legally necessary,
Use anonymized system records for statistical or analytical purposes.

Termination does not nullify or affect rights or receivables already accrued between the parties.
Both parties remain mutually responsible for all obligations and liabilities arising before termination.

If innclude decides to discontinue the platform or modify its service model, it will provide reasonable prior notice to all Users.
In such cases, innclude will take the necessary steps to protect the Users’ existing rights and ensure an orderly transition.

Article.16 Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Türkiye.

In the event of any dispute arising from or in connection with this Agreement, the parties shall first seek to resolve the matter amicably and in good faith.

The parties acknowledge and agree that innclude’s records, digital logs, and electronic data shall constitute valid and binding evidence in any dispute resolution process.

If an amicable resolution cannot be reached, the Courts and Enforcement Offices of İstanbul (Anadolu) shall have exclusive jurisdiction to settle all disputes arising from this Agreement.

The parties further agree that electronic communications, e-mails, and digital records shall be deemed valid and admissible written evidence under applicable procedural laws.

These provisions also apply to foreign users and organizers; subject to international private law principles, Turkish courts shall have exclusive jurisdiction over all disputes.

Article.17 Intellectual Property Rights and Brand Usage

The innclude brand, logo, trade name, website, software code, mobile applications, design elements, content structure, databases, texts, images, icons, and all related digital assets are the exclusive property of innclude Bilet Dağıtım ve Bilişim Teknolojileri A.Ş.

These assets are protected under the Turkish Law on Intellectual and Artistic Works (Fikir ve Sanat Eserleri Kanunu), the Turkish Commercial Code, and the Industrial Property Law, as well as applicable international intellectual property treaties.

Without prior written authorization from innclude, none of these assets — in whole or in part — may be copied, reproduced, distributed, modified, published, used for commercial purposes, or transferred to third parties in any form.

The innclude brand and logo may only be used under the following conditions:

By registered business accounts or organizers on the innclude platform,
Within event posters, sponsorship materials, digital campaigns, or promotional content,
And strictly in accordance with innclude’s official brand guidelines or written approval.

Any use of the innclude brand or logo outside these conditions, or in a misleading or damaging manner, shall constitute a violation of trademark and brand rights.
In such cases, innclude reserves the right to initiate legal action, demand cessation of unauthorized use, and seek compensation for material and moral damages from the responsible parties.

innclude may publish an official Brand Usage Guide to ensure that its logo and brand are used correctly, consistently, and aesthetically in all partnership, campaign, and sponsorship materials.
All Users and business accounts are obliged to comply with this guide when using innclude’s trademarks or visual assets.