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Categories
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- TicketsBuying tickets, finding them, your QR code and getting in.9 topics
- Payments & refundsPayment methods, 3D Secure, invoices, refunds and cancellations.6 topics
- EventsFinding events, free events, creating your own.7 topics
- On the dayBefore you reach the door, at the door and inside.8 topics
- Plans & your circleMaking plans with people you know, creating your own event, inviting them.7 topics
- AccountSigning in, your profile, notifications and deleting your account.8 topics
- Privacy & safetyContacts permission, who sees what, blocking and your data.5 topics
- Mobile appInstalling the app, using it offline and troubleshooting.5 topics
- For organizersPublishing events, door entry, guest lists and the panel.9 topics
Frequently asked
The most read topics.
- Where can I see my ticket?In the app under My Tickets in the Profile tab, on innclude.com in your account’s tickets page after signing in, and in the email sent to the address you entered at checkout.
- Will my ticket open without internet?Yes. Tickets and their QR codes are stored on your phone and the code is generated on the device rather than downloaded. Just open the app once before the event.
- What is the countdown at checkout for?Your selected tickets are held for you during that time. When it runs out they go back on sale and you need to select again.
- Why can I only buy 9 tickets at once?The per-order limit makes it harder for tickets to be bought up and resold. Larger purchases are arranged with the organizer.
- Is bank transfer or paying at the door possible?No. Ticket payments are made by card only, in the app or on the website.
- I was charged but have no ticket, what happened?Most likely it was not charged but held. When a payment does not complete, your bank releases the hold and the amount returns to your card; the timing depends on your bank.
- When does my refund reach my account?Once approved, the amount is sent back to the card you paid with. How long it takes to appear depends on your bank and can take a few business days.
- How do I change my city?Use the city selector on the app’s home screen or at the top of the website. Your choice is remembered.
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64 topics