Ön Bilgilendirme Formu

1. The Seller and the Intermediary Service Provider

The Seller: The party acting as the seller in this order is shown below. The Seller is the brand organising the event, or innclude where innclude issues the document in its own name.

Where the Seller is not registered for tax, no invoice is issued to you; this is notified to you separately at the payment step.

Intermediary service provider:

2. Subject Matter and Essential Characteristics of the Service

The service you purchase is a digital ticket granting an admission right to the event organised by the Seller. innclude acts as an intermediary in this sale.

• The name, date, time and place of the event, the ticket type and the number of tickets are shown at the purchase step.
• The ticket is digital; it is assigned to your account and sent to the contact address you provide. No physical ticket is dispatched.
• The ticket and the entry code are personal.
• The content and programme of the event and its taking place are the responsibility of the Seller.

3. Total Price

The total price you will pay is shown as a single amount, inclusive of taxes. That amount consists of two items:

No additional charge is taken beyond the total price. No service fee is collected from you separately; both items are covered out of the single price set by the Seller.

Application per admission right. The service fee is applied separately for each admission right provided by the ticket; for tickets allowing more than one person to enter, the fee is calculated according to the number of attendees. For tickets allowing more than one person to enter, a refund is made for the whole ticket; a single admission right cannot be refunded separately.

Where a refund is made at your own request, the service fee is not refunded. In that case the amount to be repaid to you is calculated by deducting 20.00 TRY from the amount you paid. Where the event is cancelled, everything you paid is refunded, including the service fee.

4. Payment and Order

• Payment is made by credit card, debit card or the other methods offered by innclude. For card payments, 3D Secure verification is applied.
• The card number, expiry date and security code are transmitted through innclude's servers to the authorised payment institution in order for the payment to be taken. innclude does not record or store this information. If you choose to have your card stored with the payment institution, your card details are kept with the payment institution; only the card brand and the last four digits are returned to innclude.
• The obligation to pay arises the moment you confirm the order.
• Collection channel. The ticket price may be collected through innclude's payment infrastructure or through the payment infrastructure of the brand organising the event that is connected to innclude. This choice does not change who issued the ticket or who the refund is to be addressed to; the ticket is in all cases issued by innclude. In the latter case a merchant name other than innclude may appear on your card statement; if you see a name you do not recognise, you can write to info@innclude.com before starting a chargeback.
• The tickets you have selected and, for events with seat selection, the seats you have selected are reserved in your name for a limited period until payment is completed. The period is shown on screen; when it expires, the reservation is released and the tickets are put back on sale.
• You can also buy tickets as a guest, without opening an account. In that case the ticket is delivered through the telephone number and e-mail address you provide.
• For each ticket, the attendee's first name, surname, e-mail address and telephone number are requested. If you are entering information on behalf of more than one person, you accept that you are acting with the knowledge of those persons.
• For orders exceeding the amount set out in tax legislation, you are required to provide invoice details and these are requested at the payment step. Providing a Turkish identity number is not mandatory. Invoice addresses can currently be issued for Türkiye only.

5. Delivery

Delivery is digital. Once payment is approved, the ticket is assigned to your account and sent to the contact address you provide. If the ticket does not reach you or cannot be displayed, you can obtain support from info@innclude.com.

For tickets issued free of charge, the entry code on the ticket document remains valid whether or not the ticket has been added to an account. The person holding the document can use the admission.

Who issues the document. The document relating to the event fee is issued by the Seller or by innclude in the name and on behalf of the Seller. Which of these applies is shown to you at the payment step; in all cases the Seller appears as the seller on the document. Where the Seller is not registered for tax, no invoice is issued to you and this is clearly notified at the payment step. innclude issues an invoice to the Seller for its own service fee and commission; no invoice is issued to you for those items.

6. Right of Withdrawal

Under subparagraph (g) of the first paragraph of Article 15 of the Distance Contracts Regulation, there is no right of withdrawal in contracts relating to the use of leisure time for entertainment and recreation purposes that are to be performed on a specific date or in a specific period. Event tickets fall within that scope.

The absence of a right of withdrawal does not remove your rights arising from defective services or the refund situations set out below.

7. Cancellation, Change and Refund

Refunds are made through the channel on which the payment was made. No cash refund is made. The time taken for the amount to reach your account depends on the processes of the bank or the payment institution.

8. Venue and Event Rules

The rules of the venue and of the Seller apply to matters such as entry to the event, security searches and age limits. These rules are announced on the event page. Where you are not admitted to the event because of a breach of the rules, the price is not refunded.

9. Personal Data

The information you provide when buying a ticket is processed within the framework of the innclude Privacy Policy and Personal Data Protection Notice. Attendee and invoice details are transferred to the Seller for the purposes of admission to the event and invoicing. Campaign and promotional messages are sent only with your consent; you can withdraw your consent free of charge at any time.

10. Complaints and Applications

You can send your questions, requests and complaints to info@innclude.com.

As a consumer, depending on the monetary thresholds, you can apply to the Consumer Arbitration Committee or the Consumer Court at your place of residence or at the place where the transaction was carried out.

11. Dynamic Fields and Acceptance

Dynamic fields. The fields marked in dark yellow in this text are filled with the current value received from innclude's systems at the moment the text is displayed. If the value of a field cannot be retrieved, a statement that the value is shown at the purchase step is printed in place of that field; an old value is not displayed.

When you confirm the order, you declare that you have read this form, that you have placed an order giving rise to an obligation to pay and that you accept the Distance Sales Contract. A copy of the form is sent to you electronically.