Where is my ticket?

Updated: Where this applies: AppWebsite

Short answer

Where can I see my ticket?
In the app under My Tickets in the Profile tab, on innclude.com in your account’s tickets page after signing in, and in the email sent to the address you entered at checkout.

Every ticket you buy is saved to your innclude account. You can reach it in three places:

  • The app. Profile tab, then My Tickets. Upcoming events sit at the top.
  • The website. Sign in on innclude.com and open the tickets page in your account.
  • Email. A ticket email is sent to the address you entered at checkout.

If you cannot see your ticket

Usually it is one of these:

  • You may be signed in with a different number. A ticket is attached to the account that was signed in at checkout. Check which number you used.
  • The payment may not have completed. If the 3D Secure step was interrupted, no order is created; any amount shows as a hold at your bank and clears within a few business days.
  • The email address may have a typo. The ticket is still in your account, only the email does not arrive.

If none of these fit, get in touch with your CNR No and we can find the order.

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