The verification code is not arriving
Updated: Where this applies: AppWebsite
Short answer
- I changed my number, how do I reach my account?
- The account is tied to the number, so if you no longer have access to the old one you need to contact us.
If the code does not arrive, check these in order.
- Country code. Make sure the country in front of your number is right.
- The number. Check that every digit is there.
- Signal. Is your phone in coverage, is airplane mode on.
- Blocking. Your phone may have a setting that blocks unknown numbers or bulk messages.
- Wait. Carrier delays happen; wait a few minutes and request the code again.
If your number changed
The account is tied to your phone number. If you no longer have access to the old one, you cannot sign in on your own and need to contact us.