How do I handle refund requests?
Updated: Where this applies: Panel
Short answer
- What happens if I cancel my event?
- Ticket holders are notified and ticket amounts are refunded to the cards used.
Whether a ticket can be refunded is set by the event’s own refund terms, which are shown to the buyer on the event page and at checkout.
When a buyer requests a refund
The request reaches you and the decision is yours. Once approved, the amount goes back to the card the buyer paid with.
If you cancel the event
Ticket holders are notified and the refund process starts on its own; buyers do not have to request anything.
If you postpone
Tickets stay valid for the new date. For buyers who cannot make it, your refund terms apply.