What happens on the 3D Secure screen?

Updated: Where this applies: AppWebsite

Short answer

What if I close the 3D Secure page?
The payment does not complete and your card is not charged. Back on innclude the screen says the transaction was cancelled, and you can try again.

3D Secure is the verification step banks use for online card payments.

Step by step

  1. You enter your card details and start the payment.
  2. Your bank’s page opens in the same tab. Usually a code is sent to your phone or your banking app asks you to approve.
  3. After you confirm, you return to innclude and see the result on screen.

For some payments the bank may skip this step; the result then appears directly.

Result screens

  • Payment successful. The ticket is saved to your account.
  • Transaction cancelled. The verification did not finish and your card was not charged.
  • Declined by the bank. The bank’s message is shown; only your bank can tell you the reason.

If the screen says your payment is under review, see I was charged but cannot see my ticket.

Related topics