Should I try paying again?

Not if the screen said your payment is under review or being checked. The amount may already have been taken, and a second payment would mean a second charge.

I was charged but cannot see my ticket, what should I do?

Updated: November 9, 2026AppWebsite

Short answer

Should I try paying again?: Not if the screen said your payment is under review or being checked. The amount may already have been taken, and a second payment would mean a second charge.

The heading on the screen after payment tells you what happened.

Your payment is under security review

The payment was taken and went into a security review. The ticket is created when the review is done. Do not pay again; we let you know once it is settled.

We are checking your payment

The payment step returned an unexpected answer and the amount may have been taken from your card. Do not try again. Our team checks the transaction and gets back to you.

Transaction cancelled

The 3D Secure step did not finish and no payment was taken. If your banking app shows a pending amount, your bank releases it because the payment did not complete. You can try again.

When you write to us

If the screen shows a CNR No, include it. We can find the payment and the order with that number.