My ticket says "already checked in" at the door, what do I do?
Updated: Where this applies: AppWebsite
Short answer
- Could someone else have used my ticket?
- Yes, if you shared a screenshot of the ticket or its QR code. Whoever has the QR can get in with it once, so do not share your ticket.
The first time a ticket is scanned at the door, the entry is recorded. If the same ticket is scanned again, the staff screen says Already checked in and shows the date and time of the previous check-in.
Possible reasons
- You already went in. Whether you can leave and come back depends on the event; see Can I leave and come back in?
- The ticket was shared. If a screenshot or the QR code reached someone else, they may have got in before you.
- Group entry. While scanning tickets from one order one after another, one may have been scanned twice.
Tickets with several entries
Some tickets carry more than one entry. For these, the screen shows how many uses are left.
What to do
Show your CNR No to the staff. A wrong scan can be undone by the staff member who made it or by the event’s admin. If the entry was not yours, write to us with your CNR No.