What do I do if there is a problem at the door?
Updated: Where this applies: App
Short answer
- What if the QR code will not scan?
- Turn screen brightness up and try again. If that fails, the staff can also find the ticket by its CNR No.
Most problems at the door come from small things and are solved on the spot.
If the QR code will not scan
- Turn screen brightness up.
- Change the angle if there is a screen protector or a crack.
- Make sure the ticket is shown full screen.
If the ticket is not showing
Check you are signed in with the right number. A ticket is attached to the account that was signed in at checkout.
If none of that works
Show the staff your CNR No. The order can be found by that number, and it is also in your ticket email.