I cannot find my ticket, can it get lost?
Updated: Where this applies: AppWebsite
Short answer
- I changed phones, will my tickets be gone?
- No. Sign in with the same number on the new phone and your tickets are in your account as before.
Every ticket you buy is saved to your innclude account. Deleting the app or changing phones does not delete it.
If you cannot see it, check in order
- Number. A ticket is attached to the account signed in at checkout. You may be signed in with another number.
- Payment. If the payment did not complete, no ticket was created. If you remember what the payment screen said, see I was charged but cannot see my ticket.
- Cancellation. If the event was cancelled, the ticket shows in My Tickets with a cancelled label and the amount is refunded to your card.
When a ticket really goes
If you delete your account, the tickets attached to it are deleted too. Keep that in mind if you have an upcoming event.
Still cannot find it? Write to us with your CNR No.