How do I cancel my event?

Updated: Where this applies: Panel

Short answer

What happens to ticket holders’ money when I cancel?
Ticket amounts are refunded in full to the cards used and innclude handles the refunds. innclude also refunds the service fee and does not charge it to you.

You cancel from Cancel event in the event’s Settings in the panel.

  1. Preview. The screen shows the tickets sold, the buyers affected and the total refund.
  2. Reason. You write the reason for the cancellation.
  3. Confirm. To avoid accidents it asks you to type the event’s name, then asks once more to confirm.

Refunds

Refunds are mandatory on cancellation. Ticket amounts go back in full to the cards buyers paid with and innclude handles the refunds automatically; buyers do not need to request anything. The amount reaches their cards within 5 days at the latest.

When you cannot cancel

An event that has ended cannot be cancelled. If the panel stops a cancellation for another reason, the reason is shown on screen.

Related topics