The event was cancelled or postponed
Updated: Where this applies: AppWebsite
Short answer
- What happens to my money if an event is cancelled?
- The ticket amount is refunded to the card you paid with. You do not need to request it; we start the process.
Cancelling or postponing an event is the organizer’s decision. In both cases ticket holders are notified.
Cancellation
The ticket amount is refunded to the card you paid with. You do not need to open a request. How long it takes to appear depends on your bank.
Postponement
Your ticket is valid on the new date and you do not need to buy again. If you cannot make the new date, the organizer’s refund rules apply.
Venue or time change
The event page is updated and ticket holders are notified. Your ticket stays the same.