My checkout time ran out, have I lost my tickets?
Updated: Where this applies: AppWebsite
Short answer
- What if the time runs out while I am paying?
- The payment session becomes invalid and the screen says it has expired. You need to select the tickets again and restart the payment.
As soon as you select tickets they are held for you and a countdown starts: Your tickets are held for you for this time. It exists so nobody else can buy the tickets you are holding while you pay.
When time is almost up
A warning appears on screen. If the time runs out, the tickets go back on sale.
When time runs out
The screen says the time is up and your selection is cleared. If the tickets are still available you can select them again. Your card details are not stored, so you fill in the payment step again.
Seated events
The same rule applies to seats. When time runs out, the seats you picked open up to others.